Customer Surveys

Don’t you want to know what your Customers think?

Typical subjects assessed in Customer Satisfaction

Your Customers’ perception of:

  • Your Product – quality, price
  • Your Service – ease of doing business with you, courtesy and knowledge of your people
  • Your Processes – ordering, shipping, and delivery times

Your Customers’ suggestions for:

  • Improving your products
  • Improving your service levels
  • Improving your processes

Based on the Malcolm Baldrige National Quality Award criteria, your customer survey will be customized to suit your needs.

How it Works:

Customer Satisfaction Surveys can take many forms from personal interviews with your customers, on-line surveys to surveys that are sent through the mail. We work with you to design your survey, collect customer responses, analyze your data and finally, implement a responding action plan.

What you receive:

  1. Executive Summary of strengths and opportunities for improvement
  2. Benchmark Comparisons to other organizations (including State and Malcolm Baldrige National Quality Award recipients)
  3. Favorable/Unfavorable Scores and Reports
    • Top 10/Bottom 10 Questions
    • All Questions
    • Responses by Customer Demographic (e.g. customer type, territory)
    • Frequency Distribution of Raw Answers
  4. Customer Verbatim Comments
  5. Our Recommended Action Plan

Call our Dallas office (972-518-0890) to discuss your needs and obtain a customized quote.